Frequently Asked Questions
Everything you need to know about your Semilac UK order and products.
How long does shipping take within the UK?
Standard delivery typically takes 2-4 working days, while our Express Shipping option delivers within 1-2 working days if ordered before 2 PM.
Are Semilac products cruelty-free?
Yes, we are proud to say that Semilac does not test any of its products or ingredients on animals, and we comply with all EU and UK cosmetic safety regulations.
How do I apply Semilac UV Hybrid Polish for the best results?
For a professional finish, ensure your nail plate is degreased with a nail cleaner, apply a thin layer of base coat, followed by two layers of color, and finish with a top coat, curing each layer under a UV/LED lamp.
What is your return policy for opened products?
Due to hygiene and safety reasons, we can only accept returns on items that are unused, unopened, and in their original packaging within 14 days of receipt.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I use a Semilac lamp with other gel polish brands?
While our lamps are optimized for the specific photo-initiators in Semilac formulas, they are generally compatible with most high-quality UV/LED gel polishes on the market.